The Role
At Hain Daniels we are currently recruiting for Customer Manager.
This role will be focussed on the commercial management of key Customers, seeking to maximise sustainable profitable growth across Hain Daniels Brands and/or Own Label products.
Successful candidate must be able to build strong relationships and interface superbly across multiple functions and levels. Working cross functionally both internally and externally, the individual is responsible for all aspects of the customer relationship as a lead at Buyer level.
Key objective will be to drive sales, profit, distribution and visibility within the agreed account portfolio, achieving and exceeding set targets/budget. Managing existing business as well as identifying profitable new business opportunities. Negotiates CPI, annual terms, new listings & promotions.
The role may have some direct and in-direct line management responsibility.
It is a requirement that the jobholder and all reports are compliant with Competition Law at all times
PURPOSE OF ROLE / USP's
Key Responsibilities
- Manage customer portfolio, accountable for achievement of agreed targets (Sales, Profit, Distribution, NPD launches and Activation).
- Build and review annual Customer aligned with overall business strategy. Manage the plan and update quarterly (aligned to desired JBP outcomes).
- Sales forecasting, reporting and analysis (against Budget and YOY), sharing insights to build a more robust P&L.
- To create and implement a full promotional and shopper activation programme within the customer portfolio, dovetailed with the Marketing plan and operating within the agreed promotional and A&P guidelines.
- Work cross functionally across all internal departments, both remotely and at Hain Factory and Office locations. This includes:
Category – reviewing market data and building compelling Customer presentations.
NPD and Marketing - agreeing NPD launches and implementing Brand/Shopper activation.
Logistics - co-ordinate continual supply and manage any shortfalls with the account.
Commercial Finance - managing and approving all spend, ensuring timely and accurate payment of all invoices.
What you will need for the role / what it will take
Education Level
Experience
- FMCG sales background (Ideally Blue Chip) with experience of agreeing & managing JBPs.
- Exposure to specific Customers may be essential depending on Account portfolio.
- Experience of Brand and Retail Own Label, preferably with both a chilled and either an ambient or frozen food business.
Key Capabilities
- Must possess excellent communication & presentation skills, both internally and externally. Great usage of Absolute Clarity framework.
- Results Focused
- Strong selling skills, particularly using Selling with impact framework
- Strong commercial accumen and attention to detail
- Strong negotiation skills, particularly using Ninja Negotiation framework
- Strong competency of Excel and PowerPoint software.
- Track record of building successful multi-faceted customer relationships.
What can we offer you?
- Competitive salary / rate of pay
- 25 days annual leave, plus 8 Bank Holidays
- Option to purchase additional annual leave
- A day off work to support our charity partners
- Flexible working options
- Pension
- Medical benefit
- And access to a HUB that offers many discounts from a range of suppliers and retailers
Dimensions and Scopes
About Us
The Hain Daniels Group is one of the UK's leading food companies. We create food and drink products with natural goodness at their core. We're the business behind a host of household brands - Hartley's jams and jellies, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney's meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label - we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners.
Our Vision
To make it easier for everyone to lead a healthier, balanced lifestyle. Without our great team of people, this vision couldn't be our reality.
Top Talent across the UK
Over our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That's why we target the best talent, and help to develop them through the ranks. In fact, almost a third of our vacancies were internal promotions and transfers last year.
Our Business behaviours
As a business we strive to promote from within and our underlying business behaviours really enable us to drive this strategic objective. We believe we can provide an opportunity for all individuals to grow and achieve with Hain Daniels through demonstrating core behaviours such as ambition & energy, collaborative working, honest communication, innovation, delivering excellent quality, embracing versatility and equality
If Hain Daniels sounds like the company you'd like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can't wait to hear from you!