Customer Supply Chain Administrator (Peterborough - Hybrid)

Working Type: (Full Time)

About Us & The Role

At Hain, we’re proud to be the company behind some of the UK and Ireland’s most loved food brands, including Hartley’s, Robertson’s, SunPat, New Covent Garden, Ella’s Kitchen, Linda McCartney’s, Cully & Sully and many more. We are passionate about creating high-quality, great-tasting food while delivering excellent service to our customers.

We are now looking for a highly organised and customer-focused Customer Supply Chain Administrator to join our team in Peterborough. This is a key role at the heart of our operations, acting as the central point of contact for customers while ensuring smooth coordination across internal teams.

You’ll play a vital role in delivering an outstanding customer experience — combining excellent communication skills with strong data accuracy and system management. As the trusted link between customers and the business, you will provide clear, timely updates on orders and stock while championing the customer’s voice internally to help continuously improve our service.

If you enjoy solving problems, working in a fast-paced environment, and building strong relationships, this role offers a great opportunity to make a real impact within a well-known and growing business.

What You’ll Be Doing

Customer Service (70%)

• Act as the main point of contact for customers via phone and email
• Provide accurate updates on orders, deliveries, and stock availability
• Proactively communicate any changes, delays, or stock shortages
• Work closely with commercial and accounts teams to resolve issues
• Coordinate with logistics partners to manage and rebook deliveries
• Handle complaints professionally and ensure swift resolution
• Arrange returns and collections from customer sites

Systems & Reporting (25%)

• Accurately input and manage purchase orders using ERP systems (M3 or similar)
• Update and amend orders based on customer needs and stock changes
• Carry out system checks and stock reconciliations
• Produce clear, accurate reports to support operational decisions

Projects (5%)

• Support business improvement projects focused on enhancing customer experience
• Collaborate with cross-functional teams to streamline processes and add value

What We’re Looking For

Experience & Qualifications

• Minimum GCSE (or equivalent) in English and Maths (Grade C/4 or above)
• At least 5 years’ experience in a customer service role
• Experience using ERP systems (M3 or similar)
• Strong understanding of supply chain processes

Skills & Attributes

• Excellent communication skills (written and verbal)
• Strong customer-first mindset with a passion for service
• Highly organised with great attention to detail
• Confident problem solver with a proactive approach
• Ability to work under pressure and meet deadlines
• Strong team player with a positive attitude
• Good working knowledge of Excel

Why Join Us?

• Be part of a supportive and collaborative team
• Work with a portfolio of well-known and trusted brands
• Play a key role in improving customer experience
• Opportunities to contribute to impactful projects
• Develop your skills in a dynamic supply chain environment

If you're ready to take the next step in your customer service and supply chain career, we’d love to hear from you.

Apply now and make a real impact!