Customer Supply Chain Administrator
📍 Location: Peterborough (Hybrid) | 🕒 Full-time
Do you thrive on delivering outstanding customer service and making operations run smoothly behind the scenes? We’re looking for a Customer Supply Chain Administrator to join our dedicated team in Peterborough and play a vital role in ensuring every customer interaction is seamless, efficient, and above expectations.
As a key member of our Customer Service team, you’ll act as the go-to contact for our customers — providing clear, timely updates on orders and stock, and helping resolve queries with professionalism and care. You’ll also support internal teams by managing order data, updating our ERP system, and producing accurate reports to help operations run like clockwork.
This is a role for someone who’s detail-focused, organised, and passionate about delivering top-tier service in a fast-paced, collaborative environment.
What You’ll Be Doing
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Respond to customer queries about orders, deliveries, and returns via email and phone
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Proactively communicate order changes, stock shortages, and delivery updates
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Collaborate with logistics, commercial, and accounts teams to resolve customer issues
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Process orders and amendments in our ERP system (M3), ensuring accuracy at every stage
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Generate and maintain clear, timely reports on stock and order status
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Investigate and resolve complaints, aiming for fast, customer-friendly outcomes
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Contribute to strategic customer projects, helping drive improvements and create value
What You’ll Need
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Minimum of 5 years’ experience in a customer service role
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Experience working with ERP systems (ideally M3 or similar)
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Strong understanding of supply chain processes and terminology
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Excellent communication, organisational and problem-solving skills
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High attention to detail and confident with Excel
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A customer-first mindset — always looking to go the extra mile
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Ability to work independently, manage your time and priorities effectively
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Team player who thrives in a fast-paced, collaborative environment
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GCSEs (or equivalent) in English and Maths (grade C/4 or above)
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Further training in customer service, supply chain, or business is a plus
What we can offer you?
- Competitive salary / rate of pay
- 25 days annual leave, plus 8 Bank Holiday
- Option to purchase additional annual leave
- A day off work to support our charity partners
- Flexible working options
- Pension
- Medical benefit
- And access to a HUB that offers many discounts from a range of suppliers and retailers
About The Hain Celestial Group
Hain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world. Our leading brands include Garden Veggie™ snacks, Terra® chips, Garden of Eatin’® snacks, Earth’s Best® and Ella’s Kitchen® baby and kids foods, Celestial Seasonings® teas, Joya® and Natumi® plant-based beverages, Greek Gods® yogurt, Cully & Sully®, Imagine® and New Covent Garden® soups, Yves® and Linda McCartney’s® (under license) meat-free, and Alba Botanica® natural sun care, among others.
Hain Celestial UK
In the UK, Hain is one of the UK's leading food companies. We create food and drink products with natural goodness at their core. We're the business behind a host of household brands - Hartley's jams and jellies, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney's meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label - we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners.
Over our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That's why we target the best talent, and help to develop them through the ranks.
Our Values
Own It – I am empowered and accountable for improving Hain’s business results and impact
Win Together – I collaborate with others to grow, deliver and celebrate success.
Foster Inclusion – I create an environment where everyone feels welcome, respected and valued for their uniqueness.
Be Curious – I explore ideas & insights with a growth mindset.
Our Purpose
To inspire healthier living for people, communities & the planet through better-for-you brands
Our Mission
To build purpose-driven brands that make healthier living more attainable by empowering our people, engaging our partners, and living our lives.
If you need reasonable adjustments made to the recruitment process, please let us know so we can support you in the right way.
If Hain sounds like the company you'd like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can't wait to hear from you!